WARJIYONO , W.; HADIYANTO, H.; NUGRAHENI , D. M. K. . Evaluating human-like chatbot interaction in customer service: integrating anthropomorphism and conversational capability . Future Technology , [S. l.], v. 5, n. 4, p. 34–48, 2026. Disponível em: https://fupubco.com/futech/article/view/1052. Acesso em: 19 jul. 2026.