YANG, J.; KHALID, H.; XU, X.; XU, Y. AI-augmented customer-owned channels and relationship value: a multi-mechanism model of engagement, trust, and loyalty . Future Technology , [S. l.], v. 5, n. 2, p. 38–48, 2026. Disponível em: https://fupubco.com/futech/article/view/695. Acesso em: 19 jan. 2026.